Feedback and Complaints

What would you like to contact us about?

What relationship do you have with the RLSS UK Qualifications? (required)

If you answered other above, please specify

First Name: (required)

Surname

Society Number:

DOB: (required)

Email Address: (required)

Telephone Number: (required)

ATC/P or Club Name (if applicable):

ATC/P or Club Society Number (if applicable):

Please provide details of your feedback. If you are making a complaint, please provide a full description of your complaint, including the subject matter, dates and times, and any names of the people you have dealt with so far if relevant. You may upload supporting documentation below if required.

Details of feedback or complaint. (required)

Please send any supporting documentation to [email protected]

To complete this Feedback and Complaints form, RLSS UK need to collect and process certain personal data. RLSS UK is committed to protecting your personal data in accordance with the Data Protection Act 2018 (DPA18) and the UK General Data Protection Regulations (UK GDPR).

RLSS UK requests your name, society number, date of birth, email address, contact number, and details of the complaint or feedback. We collect and process this information because we have a legitimate interest in managing and overseeing the data we receive. This is done under UK GDPR Article 6(1)(f), where processing is necessary for the purposes of legitimate interests.

RLSS UK only captures the necessary personal data to conduct this purpose and will only use the captured data for the agreed purpose.

RLSS UK will store the information collected for the duration of the complaint or feedback case and for an additional five years thereafter.

For more information on how we handle your complaint or feedback, please refer to www.rlss.org.uk/complaints-concerns-feedback-policy

For more information on how RLSS UK handles your personal data, please refer to our www.rlss.org.uk/privacy-policy

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